Our plans

S

50GB

50GB monthly data

12/1Mbps included
boost up to 100/40Mbps

$45

per month

Min. cost over 24 months $1,154

Cost of 1MB data$0.0010

M

100GB

100GB monthly data

12/1Mbps included
boost up to 100/40Mbps

$50

per month

Min. cost over 24 months $1,274

Cost of 1MB data$0.0006

L

200GB

200GB monthly data

12/1Mbps included
boost up to 100/40Mbps

$55

per month

Min. cost over 24 months $1,394

Cost of 1MB data$0.0003

Fast has arrived!

The nbn™ is here, and with it comes faster download and upload speeds, using either Fixed Wireless signals or Fibre cabling to deliver internet to your home. All of our plans include a Wi-Fi modem to share your internet wirelessly throughout your home.

Speed Boost

Speed Boost

Your broadband speed starts at 12/1Mbps and can be upgraded to up to 100/40Mbps depending on availability during sign up. *Actual speeds may vary, see terms and conditions below for more information.

About nbn™

About nbn™

The nbn™ network is currently available now to you. Learn more about the nbn™ works and how it's installed.

Modem included

Modem included

A Wi-Fi modem allows you to connect multiple devices to the internet at the same time. Connect your mobile, laptop, tablet, printers and other devices.

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Information About This Service
Equipment

An nbn™ termination device will be installed in your home. A Wi-Fi modem is included

Broadband Plan Inclusions
  • Monthly broadband data allowance as specified in the table above
  • Line speed as specified in the table above
Bundling

There are no bundling requirements.

Minimum Term

The minimum terms is 24 months.

Broadband Data

Both data downloads and uploads are counted in the monthly data usage allowance. Once you have reached your monthly data allowance, speed is reduced to 256/256Kbps for the remainder of the billing period. Plan speeds are shown in downstream/upstream format and speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, customer premises interference, traffic and equipment. The renewal day for your monthly data download quota is the first day of the month.

Changing Your Plan

You may change your plan once per month (e.g., from $55 to $70 per month) without charge, as long as it does not also mean a change of line speed. You cannot move below the original plan you purchased. For details about line speed changes and fees please see details under heading ‘Line Speed Change Fee’.

Information About Pricing
Minimum Monthly Charge

The minimum monthly charge is the plan fee as specified in the table above. Minimum cost over 24 months is specified in the table above.

Early Contract Termination Fee

An early exit fee applies if the services are not connected for 24 months. This exit fee is $20 multiplied by the months left on the 24 month contract. The maximum exit fee is $480.

Cost of 1MB of data

The cost of 1MB of data is shown in the table above.

Activation Fees

A $59 service activation fee applies. You will only be billed when your nbn™ provisioning is successful. This fee is waived if you already have an ADSL broadband service with us.

Equipment Fee

A Wi-Fi modem is included. A $14.95 handling and delivery fee applies.

Line Speed Change Fee

A change of line speed will cost $35. Move from the 12/1Mbps up to 25/5Mbps for $10 a month. Move up to 50/20Mbps for an extra $20 a month or 100/40Mbps for an extra $30 a month (50Mbps and 100Mbps speeds only available on fibre connections).

Relocation Fee

A relocation fee of $59 applies to service relocations should you move address. An nbn™ service can only be relocated if nbn™ is available at the new address. If nbn™ is not available at the new address we will discuss your options with you at the time.

Incorrect Call Out Fee

If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect call out fee of $150 applies. Any additional technician charges incurred will be added to your account.

Billing

Email billing is free. There is a $2.20 charge to print and post a paper bill. We waive this charge if you have a direct debit with us. Your service is invoiced on the same date each month. The monthly plan fee is charged in arrears or advance depending on your billing cycle. Your first invoice will include a pro rata amount for the days that your service has been active with Southern Phone Company. Any activation and equipment fees will also appear on your first invoice.

Other Information
Customer Service Guarantees (CSG) on nbn™

The phone service is not covered by the Customer Service Guarantee Rights under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 which can be found at acma.gov.au

Priority Assistance and Medical Services

The phone service must not be relied upon for priority assistance, critical medical services, emergency calling or similar services.

Battery Backup Unit

You are responsible for replacing the batteries in the nbn™ backup unit. We will pass through all alarms we receive from nbn™ to you.

Obtaining Data Use Information

To access information about your expenditure and data usage, please log in to your account at www.southernphone.com.au

Customer Service

For customer service please call us on 13 14 64.

Dispute Resolution

If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us. This is a summary only. For the full pricing, terms and conditions applicable to this service, please visit southernphone.com.au or download the the Critical information Summary below.