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Assistance for customers impacted by bushfires
On behalf of all of the staff at Southern Phone, we wish to express our support and sympathies for the individuals, families and communities who have been devastated by the bushfires across NSW and QLD.
We will be offering the following assistance for Southern Phone customers impacted by the bushfires on the Sunshine Coast in Queensland and in Cabargo & Bees Nest in New South Wales:
- Free call diversion: if your home phone service is no longer working due to damage, Southern Phone offers free call diversion to a mobile or fixed line number.
- Payment extension: those suffering financial hardship as a result of fire damage may apply to have the due date of their bill extended.
- Fee waiver: late fees, break of contract fees and other fees that result from a property destruction may be waived. Activation and reconnection fees may also be waived if customers seek to reconnect their service within 12 months.
- Severe financial hardship: in situations where there is severe financial hardship due to the destruction of property, you may apply for Southern Phone to waive your bill.
To seek assistance in the above areas, please contact Southern Phone via online chat, email or by calling us on 13 14 64,
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