Can I use an eero Beacon as my gateway?

eero Beacons cannot be used as a gateway.

How Many eeros can I have on a single network?

There is no limit to the number of eeros. However, more isn’t always better. We generally recommend one eero for every 1,000 square feet but it varies case-by-case.

Can I use eero Beacons with non-eero routers?

No, eero Beacons can only be used with other eeros. In order to add a Beacon to your network, it will need to be added through the eero App and connected to a gateway eero that is connected to your upstream modem or device via Ethernet.

Will my connection be faster if I hardwire all of my eeros or if I use the wireless mesh network?

If you’ve got the right equipment, and you’d like to hardwire your eeros, you will typically get the fastest connection. Hardwiring your eeros means you won’t lose any throughput because there aren’t any wireless hops.

How much distance should there be between eeros?

For the best experience, when wireless, eeros and eero Beacons should be no more than 50 feet away from at least one other eero.

Can I set up my eero with PPPoE?

eero does not support PPPoE. If your ISP requires PPPoE to access the internet, you will need to setup your eero network behind another router that does support PPPoE.

Can I set up my eero with a VLAN Tag?

Begin eero gateway setup in the eero app. Allow the eero app to first try and connect to the Internet.

If necessary, make any changes to your ISP Settings. When configuring VLAN tag with an existing network:

Open the eero app

Select the Settings tab > Advanced > Tap ISP Settings > Choose VLAN Tag.

Make change to 100, then tap Save.

1.From the Settings tab, select Wifi password.

2.Tap Edit password to change your password.

3.Enter in your new password, and tap Save.

You can add additional eero 6 series devices and eero Beacons to extend your network. eero 6 series devices can join your network wirelessly or using an Ethernet connection.

1.From the Home tab, tap on the in the top right.

2.Tap Add or Replace an eero Device.

3.Tap Add eero Device.

4.Plug in your new eero device and tap Next.

5.Once your new eero device is recognized, choose a location for your device.

6.The device is now added. Tap Finish Setup, or select Add Another eero Device to add additional devices.

When an eero leaf node goes offline, you may see one of the following LED states:

Solid Red LED – eero is not connected to the Internet.

If the leaf eero is wired to the gateway check:

1. What is the Ethernet cable connected to?

2. Ensure solid Ethernet connection.

3. Disconnect/reconnect the Ethernet cable from both ends if possible.

4. Move the Ethernet cable to other port on the eero.

5. Try a new Ethernet cable.

If none of the above work:

1. Disconnect the Ethernet cable and reboot eero (see if it can come up wirelessly).

2. Swap power adapters with a known good adapter from another eero.

Did the problem follow the eero or stay in the same location?

1. If moving the eero moved the problem to the new location, it is likely a hardware issue.

2. If the newly placed eero is showing a red LED, it is likely a cable/topology problem.

If the leaf eero is wireless:

1. Check placement.

2. Swap eero closer to other eero in network.

3. Move the eero closer to other eero in network.

4. Swap the leaf eero with gateway (if possible).

5. Return to manufacturer for assistance if it still doesn’t connect.

Solid White – eero connected to the Internet

Soft Reset

The eero should go solid White for a few seconds, then blinking White, and then solid White again.

Hard Reset

If you hard reset and the eero LED goes solid White and stays solid White with no connection, return to manufacturer for assistance if it still doesn’t connect.

No Light – eero doesn’t have power (or eero LED is turned off)

1. Ensure the eero is plugged into power.

2. Swap power adapters with a known good adapter.

3. Plug eero into a different wall socket.

Place eeros where they can talk to each other

While it may seem correct to place eeros in dead zones, it is actually best to place eeros halfway between dead zones and other eeros on the network. This way, the eeros on a network are able to obtain strong connections to the network, thus covering more of a home with fast, reliable WiFi.

Place eeros on a hard, flat surface

eeros perform best when they are placed on a stable and flat surface, such as a table, countertop, or nightstand.

Place eero Beacons in wall outlets

While an eero Beacon can be placed in an available outlet, including power strips, they will provide the best performance when plugged directly into a wall outlet.

Keep eeros in open spaces

When placing an eero or eero Beacon, it is best to keep them in open spaces. Avoid placing eeros in closed cabinets, behind heavy electronics, or under/behind any furniture.

Things to Avoid

The following can degrade performance, as well as cause issues for your network:

Heavy metal objects

When placing an eero or eero Beacon, it is best to keep them in open spaces. Avoid placing eeros in closed cabinets.

Avoid interference

eeros work best when they are 20-30 feet away from objects that cause interference. Avoid objects like microwaves, cordless landline phones, and older coaxial cables from certain satellite dishes.

Smothering eeros

As mentioned above, eeros should always be placed out in the open. This includes placing anything on top of them. Also avoid having eeros enclosed in small spaces, such as cabinets, closets or behind couches.

Soft Surfaces

Always strive to place your eeros on stable surfaces. Avoid chairs, cushions, and ottamans, that don’t allow the necessary space for an eero to breathe.

1.From the Home tab, tap the device you wish to remove.

2.Select Advanced.

3.Tap Remove to remove your eero device.

4.Tap Remove from network at the bottom of the screen.

5.Confirm removal by tapping Remove.

If the eero can’t be added via serial number, it means that either you have typed in the wrong serial number or it is already registered to another network.

1. Disconnect other devices from the modem and power off the unit.

2. Use one Ethernet cable to connect an eero to the modem.

3. Power on both the eero and the modem.

4. Once both devices are fully booted, open the eero App and begin the setup flow.

If you are unable to complete setup due to poor cellular reception, you can double NAT the eero so you can connect your phone to the previous WiFi network to complete setup.

If you run into an error, try each of these steps and re-attempt setup:

1. Disconnect other devices from the modem and power off the unit.

2. Hard reset the gateway (press & hold the reset button until LED blinks Red).

3. Swap units (if possible).

If the above steps don’t resolve this issue, consider the following:

Make sure that the WAN connection cable isn’t frayed, poorly terminated, or has questionable integrity, and that the eero is properly connected to the modem (one Ethernet cable to a designated LAN port). If the cable checks out, connect a client device like a laptop or desktop to the modem, power cycle the modem, and see if the internet is reachable.

If you don’t have your phone’s Bluetooth turned on (or are using a device lacking Bluetooth), you will see the following error screen:

To resolve:

1. Turn on their device’s Bluetooth, or;

2. Make sure the device’s Bluetooth is not connected to a third device.

3. Setup their eero using the serial number (found below the barcode).

1. The eero App is up-to-date.

2. Your mobile device is able to communicate with the eero Cloud by ensuring:

a. Your mobile device has cellular data turned on with enough cell reception.

b. Your mobile device is connected to your modem or other networking device.

c. Your mobile device is connected to a nearby hotspot.

3. The modem has been registered with the ISP (if purchased from third-party retailer).

If an eero can’t be found, you may run into the following error screens.

No eero found (Left)

You will see this screen if you are not within range of your eero, the eero isn’t plugged in and/or hasn’t started blinking Blue. If the eero isn’t on and blinking Blue, you should:

1. Ensure it has power.

2. Is connected to the modem via Ethernet.

3. Check your phone’s Bluetooth is on and within range of the eero.

Incorrect serial number (Center)

If you decide to add your eero using the serial number, you will receive an error screen if the serial number entered is incorrect.

eero already registered errors (Right)

If an eero has already been registered, you may run into the following error screen:

If multiple eeros are plugged in during setup at the same time, you will see the following:

What should I do if multiple eeros are found?

Find the eero with the Green light. Since your phone needs to be within range of your eero when initially setting it up, you will need to be near the eero that is ready to pair. If multiple eeros are plugged in, the one that is ready to pair will have a Green LED light.

Network name and password errors

If you choose an invalid value for your network name or password during setup, you will see the following:

Network name errors

A user’s network name needs to be between 1-32 characters and not include any emojis.

Network password errors

A user’s network password needs to be between 8-63 characters and not include any emojis.