Choose a plan

Standard

Local callsUnlimited

National callsUnlimited

Calls to mobiles37c/min capped at $1.49 for 10 minutes

Calls to 13 numbers40c per call

$55

plan fee per month for 24 months

Minimum cost over 24 months $1,379

Use the nbn™

Have you recently been connected to the nbn™ network and just need a home phone plan? Now you can use the nbn™ to power your home phone line using one of our great value plans.

About nbn™

About nbn™

Have you recently been connected to the nbn™ network and just need a home phone plan? Now you can use the nbn™ to power your home phone line using one of our great value plans.

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Information About This Service
nbn™ Connection

This an nbn™ home phone only service. nbn™ is not available in all areas. nbn™ home phone plans are only available on fibre connections.

Bundling

There are no bundling requirements.

Minimum Term

The minimum term is 24 months.

Equipment
An nbn™ termination device will be installed in your home.
    Home Phone Plan Inclusions
    • Unlimited call credits as specified in the table above
    • Fair Use Policy applies to unlimited calls. Please see our website for details
    Home Phone Plan Exclusions

    Calls to 13 and 1300 numbers, calls to premium numbers and international calls are not included in unlimited calls.

    Changing Your Plan

    You may change your plan once per month (e.g., from $55 to $65 per month) without charge. You cannot move below the original plan you purchased.

    Information About Pricing
    Minimum Monthly Charge

    The minimum monthly charge is the plan fee as specified in the table above. Minimum cost over 24 months is specified in the table above.

    Early Contract Termination Fee

    An early exit fee applies if the services are not connected for 24 months. This exit fee is $20 multiplied by the months left on the 24 month contract. The maximum exit fee is $480.

    Fixed Line Call Charges
    • Local calls and national calls are not charged
    • Calls to 13 and 1300 numbers are 40 cents per call
    • On the $55 plan, calls to mobiles are 37 cents a minute capped at $1.49 for 10 minutes
    • On the $55 plan, there is a 39 cent connection fee for calls to mobiles
    • There is a 39 cent connection fee for international calls. Please see international call rates 
    Activation Fee

    A $59 service activation fee applies. You will only be billed when your nbn™ provisioning is successful. This fee is waived if you already have an ADSL broadband service with us.

    Relocation Fee

    A relocation fee of $59 applies to service relocations should you move address. An nbn™ service can only be relocated if nbn™ is available at the new address. If nbn™ is not available at the new address we will discuss your options with you at the time.

    Incorrect Callout Fee

    If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect call out fee of $150 applies. Any additional technician charges incurred will be added to your account.

    Billing

    Your service is invoiced on the same date each month. The monthly plan fee is charged in arrears or advance depending on your billing cycle. Your first invoice will include a pro rata amount for the days that your service has been active with Southern Phone Company. Any activation and equipment fees will also appear on your first invoice.

    Other Information
    Customer Service Guarantees (CSG) on nbn™

    The phone service is not covered by the Customer Service Guarantee Rights under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 which can be found at acma.gov.au

    Priority Assistance and Medical Services

    The phone service must not be relied upon for priority assistance, critical medical services, emergency calling or similar services.

    Battery Backup

    You are responsible for replacing the batteries in the nbn™ backup unit. We will pass through all alarms we receive from nbn™ to you.

    Obtaining Data Use Information

    To access information about your expenditure and data usage, please log in to your account at www.southernphone.com.au

    Customer Service

    For customer service please call us on 13 14 64.

    Dispute Resolution

    If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us.

    This is a summary only. For the full pricing, terms and conditions applicable to this service, please visit southernphone.com.au or download the the Critical information Summary below.

    Customer Service

    For customer service please call us on 13 14 64.

    Obtaining Data Use Information

    To access information about your expenditure and data usage, please log in to your account at www.southernphone.com.au

    Dispute Resolution

    If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us. This is a summary only. For the full pricing, terms and conditions applicable to this service, please visit southernphone.com.au or download the the Critical information Summary below.