Have you got questions or need help with something?We're here to help.
Browse our frequently asked questions and suppport documents below.
Phone Features 3-Way Chat - Activating 3-Way Chat - Features and Benefits3-Way Chat - How to use 3-Way Chat - What is it?Abbreviated Dialling - What is it?Call Back - How much does it cost?Call Back - How to useCall Back - TroubleshootingCall Back - What is it?Call Back Busy - How to cancelCall Back Busy - How to useCall Back Busy - What is it?Call Barring - How does it work?Call Barring - How much does it cost?Call Barring - What options are available?Call Control - ActivatingCall Control - CostCall Control - How to useCall Control - What is it?Call Forward - How much does it cost?Call Forward - How to useCall Forward - What is it?Call Return - How much does it cost?Call Return - How to useCall Return - TroubleshootingCall Return - What is it?Call Waiting - ActivatingCall Waiting - Troubleshooting this ServiceCall Waiting - What is it?Calling Number Display - How much does it cost?Calling Number Display - What is it?Delayed Hotline - ActivatingDelayed Hotline - How to useDelayed Hotline - What is it?Duet Phone and Fax Multiple Number - What is it?Line Blocking - ActivatingLine Blocking - How to useLine Blocking - What is it?Line Hunt - How much does it cost?Line Hunt - Is it available?Line Hunt - What is it?MessageBank - Can I get it?MessageBank - Changing the number of rings before it answersMessageBank - How do I set it up?MessageBank - How much does it cost?MessageBank - How to set it upMessageBank - What is it?MessageBank Away - How much does it cost?MessageBank Away - What is it?MessageBank Virtual - How much does it cost?MessageBank Virtual - What is it?Multiple Number - How much does it cost?Multiple Number - What is it?Order NowPriority Assistance - What is it?Remote Access - How much does it cost?Remote Access - What is it?Remote Access - Where is it available?Silent Number - ActivatingSilent Number - What is it?Smart Ring - What is it?
Special Calls1900/Premium Services - Concerned about your use?1900/Premium Services - How are you charged?1900/Premium Services - What are they?Directory Assistance - ChargesInternet and Data Calls - What are they?Reverse Charge Call - What is it?Reverse Charge Call - What number do I call?SMS from a Fixed Phone - ChargesSMS from a Fixed Phone - Display of your telephone numberSMS from a Fixed Phone - How does it work?What can you do to lessen the risk of high, unexpected bills?
Other ServicesInbound Service - Can you change the terminating number?Inbound Service - Charges for the callerInbound Service - Charges for the service ownerInbound Service - Setting up a 13, 1300 or 1800 serviceInbound Service - Why have a 1300 or 1800 service?What is Priority Assistance?Mobiles
International RoamingCall BarringCall ForwardEmergency calls - dial 112Getting International RoamingHow International Roaming worksHow you will be billedJust before you goLost or stolen phoneMaking callsReceiving callsTroubleshootingUnderstanding your call chargesUsing SMS (text messaging)Using Voicemail overseas
Handset FaultsCalls Drop outCannot Hear Calls (Audio Problems)Handset Will Not Turn OnIncoming Audio IssuesNo incoming or outgoing audioPhone Doesn't Hold ChargePhone Locks UpPhone switches offSmudge or Blur on ScreenThe Battery Will Not ChargeThe screen is lit up but still blankThere is a line on the screen
Mobile ServicesBlackberry - Can you use the Blackberry email service with Southern Phone?Blackberry - Does Southern Phone support Blackberry handsets?Blackberry - What features will workCall Diversion - ChargesCall Diversion - Diverting Calls to VoicemailCall Diversion - Extending the ring time before a call is divertedCan I receive and read an incoming SMS when browsing?Can I receive incoming calls when browsing?How are web browsing sessions terminated?How much data is used?MMS - What does an MMS cost?MMS - What is MMS (Multimedia Messaging Service)?MMS - What is the maximum KB size MMS that can be sent?Optus Voicemail - Message RetrievalOptus Voicemail - Other Useful TipsOptus Voicemail - Setting and Cancelling DiversionsOptus Voicemail - Setting upPorting Your NumberSIM Card Error MessagesSMS - I am unable to send an SMSTelstra Messagebank - How to listen to your messages from your mobileTelstra Messagebank - How to personalise your greetingTelstra Messagebank - How you'll know when you get a messageTelstra Messagebank - What happens if you hang up before listening to all your messages?Unsuccessful TransferUsing a datacardUsing a handset/PDA as a modemVodafone Voicemail - How to access voicemail from overseasVodafone Voicemail - How to extend the ringtimeVodafone Voicemail - How to personalise your voicemail greetingVodafone Voicemail - How to set upVodafone Voicemail - How you'll know when you'll get a messageVoicemail - RemovalVoicemail - What happens if you hang up before listening to all your messages?What is WAP (Wireless Application Protocol)?InternetConsumer Rights
Customer Service GuaranteeHow do I claim payment?How much is paid?LocationsRepairsWhat services are covered by the CSG?When does the CSG not apply?Where can I get more information?Billing
Direct DebitCan I cancel the direct debit arrangement if I change my mind?Can I make changes to my periodic payment?Can I put my arrangement on hold or skip a payment?What choices do I have on direct debit?What if I don't agree with the amount due?Will I be charged a fee if my payment dishonours or is declined?Will I still get my bill if I pay via a due date arrangement?
RefundsCan Southern Phone provide a refund to a customer?Can Southern Phone reverse payments made via Australia Post or Bpay?
Payment MethodsCan Southern Phone provide a refund to a customer?Can Southern Phone reverse payments made via Australia Post or Bpay?Payment Methods