Our plans

Unlimited

Local calls12 cents per call

National callsUnlimited

Calls to mobiles1 cent per call

Calls to 13 numbers40 cents per call

$99

plan fee per month month to month

Minimum cost over 1 month $99

Perfect for small business

Business-grade fixed line phone services for small business. Our call rates apply all day every day so you can call anywhere in Australia or overseas anytime. Your fixed line service will operate on the Telstra network. You must have a valid ABN to take up a Business Plan.

Want to know more?

We've gathered all the things you should know

Download PDF

Business_Premium_and_Unlimited.pdf

110.54 KB

Or read online:

Information about the service
Business Fixed Line Plans

These plans are for fixed line services and is only available to customers with a valid ABN.

Bundling There are

There are no bundling requirements.

Minimum Term

No minimum term applies.

Changing Your Plan

Call credit to the value specified in the table above.

You can upgrade to a plan with more call credit at any time at no charge. You may also change your plan to a lower monthly fee at any time with no charge. Any included value does not carry over to your new plan.

Plan Exclusions

On the Business Unlimited Plan, capped calls to mobiles are not included. Per-minute rates for calls made to a mobile phone apply, as specified under the heading ‘Information about pricing’.

Information about pricing
Minimum cost

Your minimum monthly charge is the monthly plan fee

What it costs for some basic use on this plan

Business Premium

  • The cost of a local call is 14 cents
  • A 2 minute national call is 13.2 cents
  • A 2 minute call to an Australian mobile is 57 cents

Business Unlimited

  • The cost of a local call is 12 cents
  • A 2 minute call to an Australian mobile is 37 cents
Call Charges
  • Business Premium: Local calls 14 cents.  Calls to mobiles 5 cents connection fee, 26 cents per minute capped at 90 cents for 10 minutes (includes connection fee). 90 cents is the maximum that you will pay for a call of up to 10 minutes. If you hang up before 10 minutes, you only pay for the call connection fee and the time you’ve used capped at 90 cents. If your call exceeds 10 minutes the per minute rate will start again from that time without a cap. National calls no connection fee, 6.6 cents per minute capped at 60 cents for 10 minutes. 60 cents is the maximum that you will pay for a call of up to 10 minutes. If you hang up before 10 minutes, you only pay for the time you’ve used capped at 60 cents. If your call exceeds 10 minutes the per minute rate will start again from that time without a cap.
  • Business Unlimited: Local call 12 cents on Business Unlimited
For international calls please see our website . Calls to 13 and 1300 numbers are 40 cents All timed calls are charged on a per second basis.
Incorrect Call Out Fee

If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect call out fee of $150 applies. Any additional technician charges incurred will be added to your account.

Activation & Connection Fees

There is no fee if you are transferring an existing fixed line connection from another provider. A connection fee applies for a new fixed line connection.

Billing

Your service is invoiced on the same date each month. The monthly plan fee is charged in advance. Your first invoice will be for more than the monthly plan fee because it will include the plan fee for the days between service activation and your first invoice date plus the plan fee for the next full month.

Other Information
Obtaining Call Information

To access information about your expenditure, please log into your account at southernphone.com.au

Customer Service

For customer service please call us on 13 14 64.

Dispute Resolution

If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us This is a summary only. For the full pricing, terms and conditions applicable to this service, please visit https://www.southernphone.com.au/about/policies/