Available in three great value plans:

S

50GB

Unlimited Local Calls
Unlimited National Calls

50GB monthly data

12/1Mbps included
boost up to 100/40Mbps

$60

per month

Min. cost over 24 months$1,514

Cost of 1MB data$0.0010

M

200GB

Unlimited Local Calls
Unlimited National Calls
Unlimited Calls to Mobiles

200GB monthly data

12/1Mbps included
boost up to 100/40Mbps

$70

per month

Min. cost over 24 months$1,754

Cost of 1MB data$0.0003

What is our nbn™ Bundle?

This nbn™ Bundle is a great way stay connected using the latest technology, it combines a high speed nbn™ broadband connection together with a home phone connection with unlimited local and national calls. Your home phone will operate through the nbn network. Choose from one of our three great value plans to suit your needs.

Speed Boost

All plans include a 12/1 Mbps speed connection. If you would like to boost your speed further, each speed boost is an extra $10 per month. Plan speeds are shown in downstream/upstream format and speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, customer premises interference, traffic and equipment. The fastest speed available on fixed wireless connections is 25/5Mbps. The maximum speed boost for unlimited nbn™ plans is 25/5Mbps. See terms and conditions for more details.

nbn Speed Boostnbn Speed Boost
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Got Questions?

Learn about what nbn™ is, and how it's installed on our nbn™ Explained page. nbn™ Explained

Can I get nbn™?

View our coverage map to see whether your area has access to nbn™. nbn™Coverage Map

ADSL Modem

Included! Wi-Fi Modem

A Wi-Fi modem allows you to connect multiple devices to the internet at the same time. Connect your mobile, laptop, tablet, printers and other devices.

Our expert Tech Support Team are on call to help with any questions you have.

Home Phone

Our Small nbn™ Bundle includes a home phone line connected via your nbn™ connection, and includes unlimited local and national calls. Upgrade to a Medium or Large nbn™ Bundle to receive unlimited calls to mobiles within Australia.

Home Phone

Things You Should Know

Information About This Service
nbn™ Connection

This is an nbn™ broadband and home phone service. Your broadband and home phone service will be connected on the National Broadband Network. nbn™ is not available in all areas. 

Bundling

This service bundles your broadband and home phone.

Minimum Term

A 24 month contract applies.

Equipment

An nbn™ termination device will be installed in your home. A Wi-Fi modem is included.

Broadband Plan Inclusions
  • Monthly broadband data allowance as specified in the table above.
Home Phone Plan Inclusions
  • Unlimited call credits as specified in the table above.
  • Fair Use Policy applies to unlimited calls. Please see our website for details.
Home Phone Plan Exclusions
  • Calls to 13 and 1300 numbers, calls to premium numbers and international calls are not included in the call credit
Changing Your Plan

You may change your plan once per month (e.g., from $60 to $70 per month) without charge, as long as it does not also mean a change of line speed. You cannot move below the original plan you purchased. For details about line speed changes and fees please see details under heading ‘Line Speed Change Fee’.

Broadband Data

Both data downloads and uploads are counted in the monthly data usage allowance. Once you have reached your monthly data allowance, speed is reduced to 256/256kbps for the remainder of the billing period. Plan speeds are shown in downstream/upstream format and speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, customer premises interference, traffic and equipment. The renewal day for your monthly data download quota is the first day of the month. 

Information About Pricing
Minimum Monthly Charge

The minimum monthly charge is the plan fee as specified in the table above. Minimum cost over 24 months is specified in the table above.

Early Contract Termination Fee

An early exit fee applies if the services are not connected for 24 months. This exit fee is $20 multiplied by the months left on the 24 month contract. The maximum exit fee is $480.

Fixed Line Call Charges
  • Local calls and national calls are not charged.
  • On the $60 plan calls to mobiles are 37 cents a minute, capped at $1.49 for 10 minutes. On all other plans mobile calls are not charged.
  • On the $60 plan, there is a 39 cent connection fee for calls to mobiles.
  • Calls to 13 and 1300 numbers are 40 cents.
  • There is a 39 cent connection fee for international calls. For international call rates please see our rates page.
Cost of 1MB of data

The cost of 1MB of data, where your total data usage in a month equals the data allowance for your plan is shown in the table above.

Activation Fee

A $59 service activation fee applies. You will only be billed when your nbn™ provisioning is successful. The activation fee is waived if you already have a broadband service with us.

Equipment Fee

A Wi-Fi modem is included. If a modem is sent, a $14.95 handling and delivery fee applies.

Line Speed Charge Fee

A change of line speed will cost $35. Move from the 12/1Mbps up to 25/5Mbps for $10 a month. Move up to 50/20Mbps for an extra $20 a month or 100/40Mbps for an extra $30 a month (50Mbps and 100Mbps speeds only available on fibre connections. The maximum speed boost available for unlimited plans is 25/5Mbps).

Relocation Fee

A relocation fee of $59 applies to service relocations should you move address. An nbn™ service can only be relocated if nbn™ is available at the new address. If nbn™ is not available at the new address, we will discuss your options with you at the time.

Incorrect Call Out Fee

If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect call out fee of $150 applies. Any additional technician charges incurred will be added to your account.

Billing

Email billing is free. There is a $2.20 charge to print and post a paper bill. We waive this charge if you have a direct debit with us.

Your service is invoiced on the same date each month. The monthly plan fee is charged in arrears. Your first invoice will include the plan fee for the days between service activation and your first invoice date. Your first invoice will also include any activation and equipment fees.

Other Information
Customer Service Guarantees (CSG) on nbn™

The phone service is not covered by the Customer Service Guarantee Rights under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 which can be found at acma.gov.au

Priority Assistance and Medical Services

The phone service must not be relied upon for priority assistance, critical medical services, emergency calling or similar services.

Battery Backup Unit

You are responsible for replacing the batteries in the nbn™ backup unit. We will pass through all alarms we receive from nbn™ to you.

Obtaining Data Use Information

To access information about your expenditure and data usage, please log in to your account using the link at the top of the page.

Customer Service

For customer service please call us on 13 14 64.

Dispute Resolution

If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us. This is a summary only. For the full pricing, terms and conditions applicable to this service, please download the the Critical information Summary below.

Critical Information Summary