Bundle your broadband, home phone and mobile.


$0 Line Rental
$20 National Call Credit
1c Family Calls*

$100 talk & text credit
$0 mobile phone
Show available phones

150GB monthly data

Up to 20/1Mbps


per month

Min. cost over 24 months$2,473

Cost of 1MB of broadband data $0.0005

Cost of a 2 minute mobile call $2.39

Cost of 1MB of mobile data $0.5000

What is our Family Pack Plan?

This is a big value bundle for families. Bundle your Broadband, Home Phone and Mobile services into one. Includes a mobile phone at $0!

Family Calls*

Family Calls are calls made from your Family Pack fixed line or mobile service to other fixed line or mobile services on your account. These calls are just 1 cent/min for the first 5 minutes, then standard call charges apply. Calls are billed in 30 second increments. A 39 cents connection fee applies to all calls.

ADSL Broadband Service

You'll receive the fastest service available at your exchange up to ADSL2+ speeds ranging from 8Mbps up to 20Mbps. No additional usage charges (speed slowed once usage allowance reached) and no peak or off-peak restrictions. You can move plans free of charge once per monthly billing period. You can also upgrade to the nbn™ when it's available at your address.

ADSL Modem

Included! Wi-Fi Modem

A Wi-Fi modem allows you to connect multiple devices to the internet at the same time. Connect your mobile, laptop, tablet, printers and other devices.

Our expert Tech Support Team are on call to help with any questions you have.

Home Phone

Why pay line rental? It’s include on this plan. You’ll receive $20 credit for National Calls and also Family Calls - just 1 cent per minute for the first 5 minutes!

Home Phone

Need Mobile Phone Data? Add a Data Pack!

This plan does not include mobile data. If you intend to use your mobile phone to access the internet we suggest you add a simple data pack that suits your use. Excess data is 50 cents per megabyte and a minimum charge of 25 cents applies.

200MB$6 a month

500MB$10 a month

1.5GB$20 a month

3GB$35 a month

Mobile Phone Included - No Extra Cost!

Choose from a range of mobiles included on this plan. Options start at $0 per month or upgrade to a model that is more suited to your needs. View phones available on this plan.

Mobile Phone Included - No Extra Cost! Mobile Phone Included - No Extra Cost! Mobile Phone Included - No Extra Cost!

Add another Family Pack mobile

Do you need more than one mobile phone? It's easy to add another mobile phone to this plan and share even more quality Family Call time! Additional Family Pack mobile plans are available starting from $20 per month (includes $100 call credit). Calls to and from these mobiles from your Family Pack home phone or mobile services will be charged at Family Call rates.

Things You Should Know

Information About This Service

This service bundles your ADSL broadband, your fixed line service and your mobile phone.

Minimum Term

The minimum terms is 24 months.


A Wi-Fi modem is included. A $0 mobile handset is included.

Broadband Inclusions
  • 150GB broadband data
Fixed Line Inclusions
  • $0 fixed line rental
  • $20 credit for national calls made from your fixed line
  • Family Calls*. Calls from your Family Packmobile or fixed line to other services on your account are just 1 cent per minute for the first 5 minutes.
Fixed Line Exclusions

Your fixed line credit is only for national calls. All other calls and services are charged.

Mobile Phone Inclusions
  • $0 mobile phone handset
  • $100 credit for calls made from your mobile phone
  • Family Calls. Calls from your Family Pack mobile or fixed line to other services on your account are just 1 cent per minute for the first 5 minutes

Your $100 credit is for use in Australia for:

  • Calls to Australian landlines and mobiles
  • Calls to 13xx and 1800 numbers
  • International calls
  • Voicemail
  • SMS to Australian numbers
Mobile Phone Exclusions

Your credit does not include mobile data, text and calls to premium numbers, directory assistance calls to satellite phones, calls made and received while you’re overseas and all other services not specified as being included in the monthly credit. Mobile data is not included in the monthly mobile credit. If you use your mobile to access the internet you should add a Data Pack to your plan.

Broadband Data

Your service includes 150GB of data. Data downloads and uploads are counted. The renewal day for your monthly data download quota is the first day of the month. Speed is reduced to 64k/64k for the remainder of the billing period once the monthly allowance is reached. Plan speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, exchange type, customer premises interference, traffic and equipment.

Information About Pricing
Minimum Monthly Charge

The minimum monthly charge is $99.95.

Early Contract Termination Fee

The Early Termination Fee (ETF) for cancellation of any service within the contract term is $39 multiplied by the number of months left to run on the contract. Maximum ETF is $936.

What it costs for basic use on this plan
  • A 2 minute standard call is $2.39
  • SMS 25 cents
          • 1MB of mobile data is 50 cents with a minimum charge of 25 cents
If you restricted your use solely to standard national mobile calls each of two minutes in duration, you could make 41 calls within your included value each month.
Mobile Call Charges

These are the main charges used to calculate your usage for your monthly call credit. If you go over your credit, the following charges apply:

  • Standard calls are 50 cents per 30 seconds, plus a 39 cent connection fee
  • SMS 25 cents (up to 160 characters)
  • Voicemail deposit 15 cents a minute, voicemail retrieval 30 cents a minute
  • MMS 77 cents, Video MMS 99 cents
  • Data is 50 cents per MB with a minimum charge of 25 cents.
  • For international call rates please click here
Fixed Line Call Charges
  • Local Calls 18 cents
  • Calls to 13 and 1300 numbers are 40 cents
  • National calls 25 cents a minute with a 39 cent connection fee capped at $2.49 for up to three hours
  • Calls to mobiles 37 cents a minute capped at $1.49 for up to 10 minutes with a 39 cent connection fee
  • For international call rates from your fixed phone please click here.
  • Timed calls are billed in 30 second increments.
Family Calls

Calls made from your Family Pack fixed line or mobile service to other fixed line or mobile services on your account are 1 cent a minute for the first 5 minutes with a 39 cent connection fee, then standard call charges apply.

Activation & Connection Fee

Broadband: For the 24 month contract, a $59 service activation fee applies. You will only be billed when your ADSL line provisioning is successful.

Fixed Line: There is no fee if you are transferring an existing fixed line connection from another provider. A connection fee applies for a new fixed line connection.

Equipment Fee

A Wi-Fi modem is included with a 24 month contract. If a modem is sent, a $14.95 handling and delivery fee applies.

Line Speed Change Fee

A change of line speed (e.g., from 8Mbps to 20Mbps) will cost $35.

Relocation Fee

A relocation fee of $59 applies for ADSL service relocations should you move address. A service can only be relocated if your new address is served by an exchange enabled with the appropriate ADSL equipment.

Incorrect Callout Fee

If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect call out fee of $150 applies. Any additional technician charges incurred will be added to your account.


Email billing is free. There is a $2.20 charge to print and post a paper bill. We waive this charge if you have a direct debit with us.

Your service is invoiced on the same date each month. The monthly plan fee is charged in advance. Your first invoice will be for more than the monthly plan fee because it will include the plan fee for the days between service activation and your first invoice date plus the plan fee for the next full month.

Other Information
Obtaining Call and Data Use Information

To access information about your expenditure and data usage, please log in to your account at www.southernphone.com.au

Get the most out of your mobile data
  • Use Wi-Fi wherever possible
  • Turn off apps that update automatically
  • Manage your data usage via Southern Phone SMS data alerts
  • Sharing your Internet connection via tethering is not recommended. This may lead to additional data charges once the existing data credit has been used.
Using your Mobile Overseas

International Roaming (making & receiving calls overseas) is excluded from your call credit. These calls are very expensive and outside our control. To use your service overseas, you must first have international roaming activated by calling us on 13 14 64. Seven days notice is required. We strongly recommend you do not use International Roaming but buy a local SIM card when you arrive at your destination.

Customer Service

For customer service please call us on 13 14 64.

Dispute Resolution

If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us. This is a summary only. For the full pricing, terms and conditions applicable to this service, please visit southernphone.com.au or download the the Critical information Summary below.

Critical Information Summary