We all love using the internet.

Most of us use it on a daily basis for work, school, entertainment, and to connect with those we love. In fact, it’s pretty important to have connectivity through the internet 24/7 to help us stay in touch. For most people, connecting an internet service at home isn’t too difficult. But for tenants renting a property, there can be a few unexpected hurdles. You've already got enough involved with moving to a new address. So encountering issues with your internet is a stress you can do without!

1. Contract length doesn’t matter.

It sounds scary when providers only offer fixed-term contracts on their internet services. Especially if you know that your address isn’t fixed, and you may have to move in six months! But contracted options are often cheaper in the long run – and they often include extras like free connection, free modems, and other discounts. So it makes sense to get the most from those benefits where you can.

It may help to know that, when connecting with a provider, you don’t always have to worry about the contract term. This is because most providers offer relocatable service. Which means you can take your internet with you, even if you’re in a contract! Plus, if you move from an ADSL to NBN area, most providers can help you transition across without affecting your contract term.

2. You don’t have to be tech-savvy, just prepared.

Can you guess how many types of internet connections there are? If your answer is “more than 7” you’d be right. This can make uncovering which services are available in your area a hassle. Let alone knowing which approach you should use when connecting! The good thing is that you only need to know one thing - where you’re moving to. Your telco can do all the hard work for you. They can also tell you exactly what needs to be done to get you back online! Your provider can help with the tough stuff - like helping you choose the right plan for you, organizing line installation, and configuring your modem. But it’s not always the fastest process. Depending on the type of connection you have in your area, it can take up to six weeks to get connected. Which means that it pays to be prepared. It is possible to get ready ahead of time. And done right, your provider can have you connected the same day you get your keys! Remember, you don’t need to be tech-savvy, just prepared.

3. You have options.

While you’re probably aware of fixed-line internet services like ADSL and the NBN, these aren’t the only ways to stay connected. It’s now possible for most providers to give you a data-only sim for use in a portable hotspot modem or dongle. These devices provide internet in your home using mobile reception towers. So, instead of needing a wired connection, all you need is a SIM card and a hotspot modem. Meaning you can connect anywhere, anytime! While most mobile phone plans only have between three to five gigabytes of data available, many mobile data plans have become much more generous. Some offer up to four times the data they used to - while also giving you all the speed of Australia’s 4G network. So even in those areas where there is no reliable wired internet service, all hope is not lost!

4. Know where you live.

It may sound obvious, but one of the biggest hold-ups on getting the internet installed is not having the complete address. Without these accurate details, it can be challenging for your provider to work out exactly where to connect you. Especially if you live in a duplex, outbuilding, subdivided property, or a granny-flat that maybe doesn’t have its own separate address. To connect to services like NBN, each dwelling needs to have its own separate address. It may be possible for the NBN Co to issue you with a Location ID for your address. This will tell your provider exactly where you live. Or you can check with your local council to find out how your address is listed. Make sure that your landlord has your address registered as its own dwelling, to save you time and stress when connecting.

5. Talk with your landlord.

In an ideal world, connecting to the internet wherever you live would be a snap. But the truth is that most new internet services need some kind of internal equipment. From copper wiring to phone sockets, from antennas and satellite dishes to battery backups and network termination devices.

Your provider can tell you what equipment you will need at your address to connect to the internet. But it pays to know what’s happening in advance. Because you will need to talk over your options with your landlord! And not all landlords will be willing to make alterations to their property just so their tenants can binge on Netflix!

There are some ways around this. One way forward may be to make sure you have the conversation with your landlord about their policy on adding equipment before you move in. Remind your landlord that their future tenants will also want to have internet access as well. And having a connected property will make it more appealing to future tenants. Starting this conversation in advance gives them a little warning, and getting their agreement in writing also lets you know that you won’t have any issues later on. It may also be a sound move to let your landlord be present for any installations so that they can have a say on where equipment is placed and installed. It is their place, after all!

Are you ready to connect?

These five pointers should give you the details you need to connect your rental property with confidence. No matter if you’re interested in ADSL, NBN, Satellite or Mobile Broadband - you have options!

Plus, if you need any further advice, Southern Phone can help. Feel free to give our all-Australian help centre a call, seven days a week. We’d love to hear from you!

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