Southern Phone has taken out the 2019 Canstar Blue award for Most Satisfied Customers | Post Paid SIM receiving 5 stars for overall satisfaction, and 5-star results in Value for Money, Customer service & Billing.
Managing Director at Southern Phone David Joss said the award recognised the hard work of his team and their dedication to their customer base.
“Since 2008 we've delivered more than $15.8 million in dividends and grants for the benefit of communities we work with,” Mr Joss said.
Mr Joss said Canstar had surveyed over 9,000 individuals nationwide across phone on a plan, post -paid and pre-paid SIM.
Southern Phone is one of the largest independent providers of fixed line, mobile and internet communications services in regional Australia.
“We are pivotal to providing telecommunications to Australians and aim to deliver more affordable services to all communities. We are owned by 35 local Councils, so we share our success with our communities,” he said.
“We’re all proud of our product, how easy it is for our customers so it’s great to be recognised for that,” Mr Joss said.
“Our motivation for creating this product wasn’t to be disruptor. We shared the frustration issues so many were having with their home and internet packages they don’t need or will ever use.
“This award highlights we are providing what the community wants. With an Australian based call-centre our customers can access support easily and this is what separates us from other services.” “From Bega to Broome, we provide over 130 jobs nationwide,” Mr Joss said.
Canstar’s annual review provides an insight into what customers think of post-paid plan providers and one of the industry standards providers aim for.
Southern Phone makes its SIM-only post-paid ratings debut with an overall satisfaction score of five stars, seeing it take out the top spot for 2019.
“Our Post-Paid SIM service offers customers great value for money, especially for older Australians. Supported by an easy activation process all back up by personal customer service all based right here in regional Australia.
“Some 57 per cent of Southern Phone customers are over the age of 60. We know older Australians still want access to their home phone and a mobile service to stay connected. They want to pay for what they will use and that is what we offer,” Mr Joss said.